Frequently asked questions

Telphi is an AI receptionist specifically designed for trade businesses. We answer calls whilst you work on-site, qualify leads automatically, book appointments into your calendar, and ensure you never miss genuine opportunities again. Unlike generic answering services, Telphi understands your trade and handles calls with trade-specific knowledge.

Telphi is built for small trade businesses including plumbers, electricians, builders, carpenters, roofers, painters and decorators, mechanics, and removal firms. Whether you're a solo tradesperson or run a small team (2-10 employees), Telphi helps you capture leads you'd otherwise miss whilst working.

After a quick setup, Telphi answers your business calls 24/7 using natural AI voices with UK accents. It understands your trade, asks the right questions to qualify leads, captures all caller details, and can book appointments directly into your calendar. You receive instant notifications with call transcripts and structured information, so you can follow up with genuine leads when convenient.

No. Telphi uses advanced natural AI voices with professional UK accents that sound human. Most callers don't realise they're speaking with AI. The conversation flows naturally, understands regional dialects, and handles interruptions just like a human receptionist would.

Telphi can answer calls with trade-specific knowledge, qualify leads before you waste time calling back, book appointments directly into your calendar, provide instant quotes based on your pricing rules, route urgent calls to your mobile whilst filtering time-wasters, handle unlimited simultaneous calls during busy periods, and send you structured call summaries with complete details. It works 24/7 including evenings, weekends, and bank holidays.

Yes. Telphi integrates with Google Calendar and Outlook to book appointments directly into available slots. It checks your real-time availability, prevents double-bookings, and only schedules qualified leads. You stay in control and can adjust or cancel appointments anytime from the mobile app.

Telphi asks callers specific questions about their job requirements, location, timeline, and budget. It filters out callers outside your service area, jobs you don't handle, and time-wasters. You receive structured summaries with only qualified leads, complete with all the information you need to provide an accurate quote or schedule a visit.

Absolutely. You define what counts as urgent (for example, emergency plumbing jobs or breakdown callouts), and Telphi routes those calls directly to your mobile. Non-urgent inquiries are captured as messages with full details, so you can review them when convenient without constant interruptions.

Yes. Telphi connects to Google Calendar, Outlook, and Apple Calendar. Two-way sync keeps your schedule up-to-date automatically. When appointments are booked, they appear in your calendar instantly with all job details included.

Setup takes under 10 minutes. Download the app, answer a few questions about your business (services offered, pricing, service areas), connect your calendar if you want automatic booking, and you're ready to take calls. No complex configuration or technical knowledge required.

No. You can forward your existing business number to Telphi. Alternatively, we provide a new UK local phone number that you can use on business cards, your website, and marketing materials. Both options work seamlessly with any phone provider.

Yes. You control custom greetings, FAQs, pricing rules, service areas, and business rules. Train Telphi once with your information, and it applies those rules consistently to every caller. Update your settings anytime from the mobile app.

You receive instant push notifications for every call, along with email and optional SMS alerts. Each notification includes a structured call summary with caller details, job description, urgency level, and location. Full call transcripts and recordings are available in the mobile app.

Plans start at £24.99/month (£12.50/month annually) for the Starter plan, £44.99/month (£22.50/month annually) for Pro, and £84.99/month (£42.50/month annually) for Premium. All plans include unlimited call minutes, 24/7 availability, and full feature access. There are no hidden fees or per-minute charges.

Yes. Start with a 14-day free trial that includes full access to all features. No credit card required to begin. After the trial, choose a plan or cancel anytime with no penalties.

Yes. All plans include unlimited inbound call minutes with no hidden fees or per-minute charges. Handle as many calls as your business needs, including during peak periods when multiple calls come in simultaneously.

Yes. Cancel anytime with no penalties or cancellation fees. You'll keep access until the end of your billing period, and all your call history and data remains available for 90 days after cancellation.

If Telphi encounters a question it can't confidently answer, it takes detailed notes and lets the caller know you'll ring back shortly. You receive the full context and can follow up with the caller when convenient. This ensures callers always feel heard, even for unusual inquiries.

Yes. All call data is encrypted in transit and at rest. We're fully GDPR compliant and never share your data with third parties. Call recordings and transcripts are stored securely and only accessible by you through the mobile app.

All plans include customer support via email and in-app chat. Pro and Premium plans include priority support with faster response times. Premium customers also get a dedicated account manager and white-glove onboarding assistance.